* Investigates and resolves guest complaints about production equipment and service in a timely manner while ensuring guest satisfaction. * Ensures that all supplies and equipment will be on the site, assembled and ready to use when required both on Viejas property and outside locations.

Generates and facilitates the repair/ re-engagement of the equipment or service. * Troubleshoots and solves issues that arise regarding equipment and services. * Oversee show logistics and ensures that high presentation quality and safe practices are maintained at all time. * Attends show rehearsal and reviews show concept with the actor(s) or team leaders. * Ensures staff is aware of marketing promotions and changes related to Viejas Enterprises’ policies and procedures.

* Ensures staff is trained in all departmental procedures, rules, regulations, and standards. * Trains staff on the expectations and responsibilities of their positions. * Participates in team members acquisition process. * Participates in the design, plan, and coordination of special projects to improve, enhance, the production team. * Observes, trains, coaches, disciplines, and documents team member’s guest service and technical performance. * Monitors schedules and staffing throughout the event to ensure proper coverage at all times. * Monitors work flow to ensure safe practices, work quality and accuracy. * Supervises and coordinates the daily activities of production technicians to ensure that the events/shows are produced on time and are of excellent quality. The Production Supervisor will supervise and coordinate the daily activities of production technicians, develop and train team members on job expectations and responsibilities ensure guest satisfaction and safety is maintained ensure departmental procedures, rules, regulations and standards are followed and ensure that staff is aware of enterprise event and marketing promotions.

Viejas casino resort careers